Dear Valued Customer
We are a boutique that prides itself with a reputation of quality, handpicked, unique gifts and service to match. The following outlines our shipping policy & procedures.
Orders are sent within 3 days
We ship all products within 3 days of receiving your order. Products are packaged by hand, with every care, in either sturdy boxes, bags, or bubble wrap, so that they are shipped/arrive in the best possible condition. We do not charge for handling. We mainly use New Zealand Post, who have a good reputation for reliability & excellent service.
Shipping confirmation
An email will be sent to you, as soon as the products are shipped. If there are any unusual circumstances that products are delayed, then we will contact you by email and give you the expected shipping date.
Jewellery
Insurance is mandatory for all jewellery items. Please note that within New Zealand jewellery is not covered by insurance using NZ Post, so special courier arrangements will need to be made.
Special Courier Arrangements
When you place your order, there is a button to choose for alternative shipping, and we will contact you by email to discuss special courier arrangements. We then take the courier payment via an easy, direct process.
International customers
Due to the high volume of lost and/or stolen packages that can occur when shipped outside NZ, we would like to inform you that we can only accept international orders which comply with these guidelines:
- Minimum order of $100.
- Insurance is included on the items, and noted on the package for the full amount.
- We are not responsible for any additional charges your order may incur once the item has left NZ.
- We do not charge handling fees.
- Billing info on credit cards must match, or items will not be shipped.
Returns/Exchanges
Please choose items carefully - as all sales are final. We are sorry, but we cannot accept returns, exchanges only. Please note that changing your mind, does not constitute an exchange. Faulty items such as zips will be replaced.
You must first contact us by email, to determine if an exchange can take place. As a general rule
- Exchanges are accepted if an item is found to be faulty. You need to contact us first and we will replace the item for a new product, within 30 days of your purchase.
- If the items being exchanged are found to be damaged, or in an unsaleable condition, they will not be accepted.
All shipping costs incurred during the exchange, are paid for by the customer.
Damages
We do our very best to package every order to protect the goods inside, however we cannot guarantee delicate handling once it leaves our hands. In the event of an order arriving damaged, please contact us by email, within 5 working days of its arrival. We will then follow through on your insurance claim.
- All jewellery items are insured
- Local customers are insured for jewellery using a courier or gifts via NZ Post
- International customers are automatically insured
If you are happy to accept our policies, then please proceed to the checkout area.
